Transformation in Action
"If you want to change the world, you need to change your story."
Through Inside Out—The National Experience Transformation Collaborative—a curious mixture of leaders across health care come together in shared exploration, with a common vision to transform the Experience for individuals, institutions, and the industry.
Who are you learning from? Who might be a reverse mentor for your cultural and Experience revolution?
We recently had the opportunity to learn from and with 10 inspiring Marjory Stoneman Douglas High School students and their teachers – and it was extraordinary seeing these young people serve as reverse mentors for health care executives.
Charity Sunshine Tillemann-Dick, acclaimed soprano, author, speaker, and two-time double lung transplant recipient was part of The Experience Lab brain (and heart) trust from inception. She eagerly shared her wisdom, passion, and clarion call for a more human health care Experience. Charity reminded us time and again that our patients are our greatest teachers.
Hear advice from our 2018 Inside Out Lab Partners on joining The Experience Lab to design your culture and Experience.
Using Experience Design principles and methods, Cedars-Sinai Medical Network—a founding member of The Experience Lab—is designing a new kind of health care Experience for their team members, providers, patients, and guests.
Kyle Christiason, MD, Medical Director at UnityPoint Health, and a founding member of The Experience Lab, shares what he has learned about Storytelling from his year in The Lab, how he has made Storytelling a vital component in his practice, and why it matters.
Every day we are inspired by our Lab Partners who are intentionally designing a new future for health care. At Vidant Health, one of our founding Inside Out Lab Partners, leaders are working hard to break down barriers and build authentic, meaningful connections within their team and across Eastern North Carolina.