Experience Stories

Transformation in Action

"If you want to change the world, you need to change your story." ~ MICHAEL MARGOLIS

Mindful Meditation for Caregivers

Mindfulness and meditation expert, Jeff Zlotnik, will be our guide to find peace, calm, and presence by following our breath during this 15-minute mediation on Wednesday, April 1.

Keep reading

Hope is Where We Are

When it comes to radiating hope, there is no better exemplar than Brad Montague. Join us for a conversation with Brad exploring ways we can show our team members, providers, patients, and communities what HOPE looks like every day.

Keep reading

A Virtual Salon with Margaret Heffernan – Uncharted: From Planning to Preparedness

Designed for health care leaders, Margaret shares actionable insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design.able insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design.

Keep reading

Joy Burst with Lee Coulter — Music and Gratitude for Caregivers

Singer/songwriter Lee Coulter performed his energizing songs of hope and gratitude for caregivers and health care heroes. Watch this 15-minute concert for a moment of positivity amid the COVID-19 pandemic.

Keep reading

What’s Happening in The Lab — The Week of March 23, 2020

Joy Burst with with Lee Coulter – Music and Gratitude for Caregivers Wednesday, March 25

Virtual Experience Salon with Margaret Heffernan – Uncharted: From Planning to Preparedness Thursday, March 26

Keep reading
40 Leaders Changing Health Care

40 Leaders Changing the Face of the Health Care Experience

Through Inside Out—The National Experience Transformation Collaborative—a curious mixture of leaders across health care come together in shared exploration, with a common vision to transform the Experience for individuals, institutions, and the industry.

Keep reading
Mind Body Ambassadors - Parkland FL

Finding Experience Experts Everywhere

Who are you learning from? Who might be a reverse mentor for your cultural and Experience revolution?

We recently had the opportunity to learn from and with 10 inspiring Marjory Stoneman Douglas High School students and their teachers – and it was extraordinary seeing these young people serve as reverse mentors for health care executives.

Keep reading
Charity on Stage at STIR 2016

A Voice for Transforming the Health Care Experience

Charity Sunshine Tillemann-Dick, acclaimed soprano, author, speaker, and two-time double lung transplant recipient was part of The Experience Lab brain (and heart) trust from inception. She eagerly shared her wisdom, passion, and clarion call for a more human health care Experience. Charity reminded us time and again that our patients are our greatest teachers.

Keep reading

Is Your Culture and Experience a Differentiator?

Hear advice from our 2018 Inside Out Lab Partners on joining The Experience Lab to design your culture and Experience.

Keep reading

Experience in Motion at Cedars-Sinai Medical Network

Using Experience Design principles and methods, Cedars-Sinai Medical Network—a founding member of The Experience Lab—is designing a new kind of health care Experience for their team members, providers, patients, and guests.

Keep reading

Six Ways to Integrate Storytelling Into our Organizations

Kyle Christiason, MD, Medical Director at UnityPoint Health, and a founding member of The Experience Lab, shares what he has learned about Storytelling from his year in The Lab, how he has made Storytelling a vital component in his practice, and why it matters.

Keep reading

Building Meaningful Connections at Vidant Health

Every day we are inspired by our Lab Partners who are intentionally designing a new future for health care. At Vidant Health, one of our founding Inside Out Lab Partners, leaders are working hard to break down barriers and build authentic, meaningful connections within their team and across Eastern North Carolina.

Keep reading

Transformed From the Inside Out

Brad Rosen, MD, Cedar-Sinai Medical Network, shares his personal transformation and insights after a year of discovery in The Experience Lab.

Keep reading