Experience Stories


Virtual Salons, Gatherings, and News

"If you want to change the world, you need to change your story." ~ MICHAEL MARGOLIS

JOYFUL Salon: Designing for Joy

JOYFUL Salon: Designing for Joy with Ingrid Fetell Lee

When it comes to creating and Experiencing more joy in life and work there is no better Exemplar than designer and author Ingrid Fetell Lee. This inspiring and uplifting Salon explores the bridge between joy and well-being and the hidden influence of our surroundings on our emotions. At a time when so many across the industry are feeling depleted, Ingrid will share simple methods to spot and nurture joy–reminding us that the greatest source of joy is the world around us.

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Designing for Hope: Vaccination Experience Innovations

HOPEFUL Salon–Designing for Hope: Vaccination Experience Innovations

Watch this timely Virtual Experience Salon on designing a truly hopeful COVID-19 Vaccination Experience. The Experience Lab and Lab Partner guest faculty explore unique and memorable Vaccination Experience design elements and new possibilities for consideration in your hopeful Vaccination Experience.

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THE HEALTH CARE EXPERIENCE MATTERS NOW MORE THAN EVER

Experience matters. Now more than ever. This global pandemic and time of great change vividly spotlights what matters most for health care team members, providers, patients, and their loved ones, and creates a rare—once-in-forever—opportunity for health care systems and leaders to change everything for the better. A catalyst for transforming the future of health care….

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A Virtual Salon with Yoko Sen & Northwell Health  –– Sounds of Caring: New York

A Virtual Salon with Yoko Sen & Northwell Health — Sounds of Caring: New York

We were honored to host the health care premiere of Sounds of Caring: New York. Watch this screening and Salon conversation with Yoko Sen and Northwell Health Experience leaders Sven Gierlinger and Aggie Barden to explore the importance of listening generously to the voices and wisdom of our heroic health care workers.

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Michael Hebb, founder of Death Over Dinner - The Experience Lab

A Virtual Experience Salon — Designing for End of Life

Watch this moving Virtual Experience Salon – Designing for End of Life – with the incredible Michael Hebb, founder of Death Over Dinner and the recently launched EOL – The End of Life Collective – and renowned movement artist, Jon Boogz.

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Keone & Mari Madrid - Learn the Good Vibes Dance - The Experience Lab

Honoring Health Care Heroes for Hospital Week – Learn the Good Vibes Dance

To celebrate our health care heroes for National Hospital Week, and every week, we recently welcomed world-renown hip-hop dancers Keone and Mari Madrid for a Joy Burst to teach us the Good Vibes Dance. Watch and learn this simple hand dance as a way to release stress and amplify joy.

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Yoko Sen - Sounds of Caring - The Experience Lab

A Virtual Salon with Yoko Sen — Sounds of Caring

Watch this Virtual Experience Salon – Sounds of Caring – with Yoko Sen, a sound alchemist and pioneer in transforming the soundscapes in hospitals. Yoko shares a provocative work of art she created to help us all listen, hear, and begin to heal together.

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Keone and Mari Madrid: A Dance for Health Care Heroes - The Experience Lab

Keone and Mari Madrid: A Dance for Health Care Heroes

World-renown hip hop dancers and choreographers Keone and Mari Madrid have crafted a moving story of honor and appreciation for health care heroes everywhere. Enjoy this 4-minute video featuring Keone and Mari, their daughter Numah, music and lyrics from Ben Sollee, and the Health Hero Hotline.

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AHI - Courage is Found - Joy Burst - The Experience Lab

A Musical Joy Burst with AHI — Courage is Found

Every so often a voice comes along and redefines the soul for a generation: songwriter and recording artist AHI is that voice. Watch and share this musical Joy Burst — a respite for health care leaders, team members and providers — or anyone needing a little energy shift.

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Keone & Mari - Joy Burst - Good Vibes Dance - The Experience Lab

A Joy Burst with Keone & Mari — Good Vibes Dance

Watch as world-renown hip hop dancers and choreographers, Keone and Mari Madrid, share their joy through dance in support of health care heroes everywhere. This 15-minute performance and Experience show us what it means to be alive through music and dance.

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Improvising in Times of Change - Second City - The Experience Lab

A Virtual Salon with The Second City — Improvising in Times of Change

The Experience Lab welcomes our long-time collaborators from Second City Works in Chicago for a special Virtual Experience Salon on improvisation. Watch this salon to explore vital new leadership skills needed in times of great change through the art and practice of improv.

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Joy Burst - Good, Good, Good - Branden Harvey - The Experience Lab

Joy Burst with Branden Harvey — Looking for the Good Good Good

What if in the midst of these times filled with an abundance of challenging news, we consciously looked for the real good news? Watch this Joy Burst with Branden Harvey, founder of Good Good Good, to intentionally take a moment to celebrate the good.

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Laughter Yoga - Neil Prose, MD - Joy Burst - The Experience Lab

Joy Burst with Neil Prose, MD — Laughter Yoga

It’s no joke – laughter is the best medicine. Watch this video Joy Burst with Dr. Neil Prose from Duke University Medical Center, to exercise your mental and physical well-being through Laughter Yoga.

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Marjory Stoneman Douglas High School Mind-Body Club -- Shaking Out Stress - The Experience Lab

Joy Burst with Marjory Stoneman Douglas High School Mind-Body Club — Shaking Out Stress

Student Ambassadors from Marjory Stoneman Douglas High School’s Mind-Body Club share methods for reducing stress through mindfulness and expressive movement.

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Neil Prose, MD & Ray Barfield, MD, PhD - Keepers of the House - The Experience Lab

A Virtual Salon with Neil Prose, MD, and Ray Barfield, MD, PhD — Keepers of the House

Neil Prose, MD, and Ray Barfield, MD, PhD, Duke University Medical Center physicians and producers of the documentary film Keepers of the House, explore the vital role of housekeepers and key support service team members in the design of our COVID-19 response and our caring Experience as a whole.

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Diane Wolk-Rogers - Resiliency in the New Normal - The Experience Lab

A Virtual Salon with Diane Wolk-Rogers – Resiliency in the New Normal

Drawing from her experience in the aftermath of the tragic 2018 shooting in Parkland, Fl, Marjory Stoneman Douglas High School teacher Diane Wolk-Rogers shares insights on self-care, feeling grief, and finding and using tools for resilience.

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Ben Solee - JoyBurst - The Experience Lab

Joy Burst with Ben Sollee — Music for the Soul

Cellist, composer, and storyteller Ben Sollee performs his genre-spanning music as inspiration for caregivers and health care heroes.

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Brad Montague - Hope is Where We Are - The Experience Lab

Virtual Salon with Brad Montague — Hope is Where We Are

When it comes to radiating hope, there is no better exemplar than Brad Montague. In this inspiring conversation Brad explores ways we can show our team members, providers, patients, and communities what HOPE looks like every day.

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Joy Burst with Jeff Zlotnik - VirtualGathering - The Experience Lab

Mindful Meditation for Caregivers

Mindfulness and meditation expert, Jeff Zlotnik, guides us to find peace, calm, and presence by following our breath during this six-minute meditation.

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Margaret Heffernan – Uncharted: From Planning to Preparedness

A timely and provocative conversation with leadership expert and author Margaret Heffernan. In the conversation, she shares actionable insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design. Incredibly, the final chapter in her new book is specific to epidemics and is titled “Be Prepared.”

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Joy Burst with Lee Coulter — Music and Gratitude for Caregivers

Singer/songwriter Lee Coulter performed his energizing songs of hope and gratitude for caregivers and health care heroes. Watch this 15-minute concert for a moment of positivity amid the COVID-19 pandemic.

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What’s Happening in The Lab — The Week of March 23, 2020

Joy Burst with with Lee Coulter – Music and Gratitude for Caregivers Wednesday, March 25

Virtual Experience Salon with Margaret Heffernan – Uncharted: From Planning to Preparedness Thursday, March 26

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40 Leaders Changing Health Care

40 Leaders Changing the Face of the Health Care Experience

Through Inside Out—The National Experience Transformation Collaborative—a curious mixture of leaders across health care come together in shared exploration, with a common vision to transform the Experience for individuals, institutions, and the industry.

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Mind Body Ambassadors - Parkland FL

Finding Experience Experts Everywhere

Who are you learning from? Who might be a reverse mentor for your cultural and Experience revolution?

We recently had the opportunity to learn from and with 10 inspiring Marjory Stoneman Douglas High School students and their teachers – and it was extraordinary seeing these young people serve as reverse mentors for health care executives.

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Charity on Stage at STIR 2016

A Voice for Transforming the Health Care Experience

Charity Sunshine Tillemann-Dick, acclaimed soprano, author, speaker, and two-time double lung transplant recipient was part of The Experience Lab brain (and heart) trust from inception. She eagerly shared her wisdom, passion, and clarion call for a more human health care Experience. Charity reminded us time and again that our patients are our greatest teachers.

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Is Your Culture and Experience a Differentiator?

Hear advice from our 2018 Inside Out Lab Partners on joining The Experience Lab to design your culture and Experience.

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Experience in Motion at Cedars-Sinai Medical Network

Using Experience Design principles and methods, Cedars-Sinai Medical Network—a founding member of The Experience Lab—is designing a new kind of health care Experience for their team members, providers, patients, and guests.

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Six Ways to Integrate Storytelling Into our Organizations

Kyle Christiason, MD, Medical Director at UnityPoint Health, and a founding member of The Experience Lab, shares what he has learned about Storytelling from his year in The Lab, how he has made Storytelling a vital component in his practice, and why it matters.

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Building Meaningful Connections at Vidant Health

Every day we are inspired by our Lab Partners who are intentionally designing a new future for health care. At Vidant Health, one of our founding Inside Out Lab Partners, leaders are working hard to break down barriers and build authentic, meaningful connections within their team and across Eastern North Carolina.

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BradRosenND

Transformed From the Inside Out

Brad Rosen, MD, Cedar-Sinai Medical Network, shares his personal transformation and insights after a year of discovery in The Experience Lab.

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