What’s Happening in The Lab — The Week of March 23, 2020

Recognizing that your days are changing on a minute-by-minute-basis, we are experimenting with the best ways to support health care providers across the country. The Experience Lab is hosting various virtual Experiences in support of your COVID-19 response. Our aim is to connect you with experts and exemplars from across the country, help you think through your design of vital Experience elements, and to be a compassionate partner to you in these uncertain times. 

Here’s what’s happening across the week of March 23, 2020: 


Weekly virtual Experience Salons with exemplars and experts focused on timely topics specific to your internal and external COVID-19 response.

Uncharted: From Planning to Preparedness, a conversation with Margaret Heffernan

Thursday, March 26 | 11:00 to 11:45 am PST/2:00 to 2:45 pm EST

Join us for a timely and provocative conversation with leadership expert and author Margaret Heffernan. In her upcoming book, Uncharted, Margaret provides a plea for fresh thinking — exploring the people and organizations who aren’t daunted by uncertainty. Designed for health care leaders, in this salon Margaret will share actionable insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design. Incredibly, the final chapter in her new book is specific to epidemics and is titled “Be Prepared.”

Register for the virtual Experience Salon here.


15-minute, live Experiences (via Zoom) with friends of The Experience Lab. Exemplars will virtually share music, poetry, meditation, and inspiring readings meant to serve as a midweek energy changer for you, your team, and the industry. 

Lee Coulter – Music and Gratitude for Caregivers

Wednesday, March 25 | 12:00 to 12:15 pm PST/3:00 to 3:15 pm EST

Singer/songwriter Lee Coulter will perform his energizing songs of hope and gratitude for caregivers and health care heroes. Known as Mr. Positivity, this 15-minute concert is an energy shifting, gratitude spreading, joyful respite for caregivers, leaders, patients, and guests alike. Tune in to share love and appreciation with your team.

Originally from Brisbane, Australia and currently based in San Diego, he uses the combined power of lyrics and music to promote the idea that conscious connection is what separates us from the rest of the matter in the universe. 

Please register here. We look forward to virtually smiling, swaying and singing along with you.

All Experiences are complimentary. 

 *After you complete your registration using the links above, be on the lookout for your confirmation email(s) that will include a link to add the salon(s)/gatherings to your calendar.