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“The human contribution is the essential ingredient.”    ~ ETHEL PERCY ANDRUS

“The human contribution is the essential ingredient.”

~ ETHEL PERCY ANDRUS

PROVIDING INSPIRATION, EXPLORATION, AND ACTIVATION

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A unique primer for curious leaders, Essentials is designed to provide a year-long, continuous rhythm and flow of expert-curated elements: insights, ideas, tools, and immediately applicable Action Kits and guides for those passionate and committed to transforming every aspect of the health care Experience. Plus, the Essentials collective provides an inspiring community for connection, collaboration, and Experience experimentation – equipping Lab Partners with principles of Experience Design, approaches, and methods for leading positive cultural change.

WHO IS ESSENTIALS DESIGNED FOR?

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Essentials is the must-have for inspired leaders—from Chief Experience Officers and Nursing Executives, to leaders in HR, Operations, and Marketing—aiming to:

  • Positively transform culture
  • Engage team members and providers in new and inspiring ways
  • Design a more meaningful and memorable Experience for patients and guests
  • Uniquely address burnout by designing for and with Joy

OUR FOUR EXPERIENCE THEMES

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Four strategic themes—LEADING, LOOKING, LIVING, and LOVING—and twelve Essential principles will serve as the actionable framework for transforming all aspects of the Experience for team members, providers, patients, and guests.

YOU WILL

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Throughout the year, Essentials Lab Partners will:

  • Discover new principles, innovate with new methods, and apply and activate new tools
  • Explore the realm of Experience and begin to cultivate a culture where everyone’s Experience matters
  • Examine exemplars outside of health care who are leading the way in Experience and positive cultural disruption to help envision future possibilities
  • Become a catalyst for creating, elevating, and amplifying Experience within their organizations

WHAT’S INCLUDED

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52 WEEKLY SPARKS

Aligned to quarterly themes and monthly principles, Sparks include custom-curated Experience Design ideas, articles, videos, podcasts, and other inspiring digital content designed to ignite and spread new action throughout your organization.

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12 MONTHLY ACTION KITS

Monthly Action Kits contain hand-curated tools, books, and unique Experience curiosities to spark innovative ideas, amplify joy, and equip you and your team with resources and a robust action guide to design a new kind of Experience.

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12 MONTHLY CATALYST CONNECTIONS

Check-in with your Experience Lab Catalysts and fellow Essentials collective Lab Partners via monthly video calls to ask questions, chart direction, and further explore principles and themes.

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FACE-TO-FACE ESSENTIALS ACTIVATION

Experience Lab Catalyst(s) join you in person at your organization for an on-site salon to provide 1:1 guidance, insight, and support for connecting dots for leading and activating your Experience priorities.

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IMMERSIVE EXPERIENCE SALON

Essentials collective Lab Partners attend an immersive one-day Experience Salon in San Diego to get up close and personal with The Experience Lab while exploring leading Experience exemplars.

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STIR

Tickets to STIR, a one-day collision of uncommon concepts and conversations bringing extraordinary big thinkers, world changers, artists and scientists to spark new thinking for making health care better.

GET STARTED

Ready to discover more? Contact us today.
If not today, when? If not you, then who?
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