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“A mind that is stretched by a new experience can never go back to its old dimensions.”    ~ OLIVER WENDELL HOLMES, JR.

“A mind that is stretched by a new experience can never go back to its old dimensions.”    ~ OLIVER WENDELL HOLMES, JR.

AN INCUBATOR OF IDEAS

The Experience Lab is dedicated to transforming every aspect of the health care Experience from the Inside Out. It’s what we call “Big E Experience”–creating meaningful and memorable Experiences for and with team members, providers, patients, and guests–because we believe everyone’s Experience matters. Our Catalysts use innovative Experience Design principles, lenses, and techniques to guide, inspire, and equip visionary health care systems–our Lab Partners–to imagine anew. Together, we will intentionally design a new future for health care.

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Creating meaningful Experiences. Because everyone’s Experience matters.

CURRENT EXPERIMENTS

Whether you are ready for total, transformative change, are eager to explore the realm of Experience, or are simply seeking provocative inspiration and ideas, The Experience Lab has an Experiment just for you.

Inside Out - The Experience Lab logo

The National Experience Transformation Collaborative

Our signature year-long offering.
6 Organizations
4 Discovery Labs
4 Cities
Experience Essentials
Unlimited Possibilities

Experience Essentials logo - The Experience Lab

A Unique Primer for Curious Leaders

An immersive and steady flow of insights, tools, and methods for expert Experience Design, Culture Cultivation, and Organizational Transformation.

Daily Access to Essentials Collective
Weekly Sparks
Monthly Action Kits
1 Experience Salon

An inspiring, sensory transformation
for healing health care spaces

HD, aerial, time-lapse,
and slow-motion cinematography

A variety of natural settings

A sense of wonder and awe

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An Experiment of Gratitude

Share your own or listen to messages of gratitude, hope, love, and support for our health heroes at the forefront of the COVID-19 pandemic.
1-877-226-HERO (1-877-226-4376)

EXPERIENCE STORIES

OUR CATALYSTS

Catalysts precipitate and accelerate change by bringing the right elements together at the right time. Our extraordinary team of Catalysts hail from both inside and outside of the health care industry, and are known for shaping culture and Experience for some of the nation’s best known brands and organizations.

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Sonia Rhodes
Founder & CEO

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Angie Boucher
Chief Business Officer

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Jeremy Brill
Chief Experience Officer

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Cameron Carter
Chief Creative Officer

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Kathy Doherty
Director, Experience Logistics

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Alicia Flynn
Director, Experience Activation

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Hilary Patton
Manager, Experience Relations

OUR LAB PARTNERS

Ready to discover more? Contact us today.