HOPEFUL Salon–Designing for Hope: Vaccination Experience Innovations

Health care systems everywhere are rapidly designing a truly hopeful Vaccination Experience as they inoculate their teams and communities against COVID-19. The Experience Lab and our Lab Partner guest faculty from AdventHealth, Cedars-Sinai Medical Network, UC San Diego Health, and Vidant Health shared their unique and memorable Vaccination Experience design elements and helped participants imagine new possibilities for their own hopeful Vaccination Experience.

Using the Five Stages of Experience as a thoughtful tool we explored all aspects of the Vaccination Experience for both patients and volunteers/clinicians.

The 5 E's of the Experience Economy

The inspiring conversation also covered

  • Ideas for Ensuring Equitable Vaccination Access
  • Community Engagement and Outreach
  • Vaccination Experience Modalities
    • Drive-through
    • Walk-up
    • Pop-up
    • Mobile/Bus
    • In-home
    • In-clinic/In-hospital
  • Signature Experience Elements and Memorabilia
  • Volunteer Onboarding Possibilities
  • And so much more…

Our HOPEFUL faculty graciously shared their personal insights and Experience ideas they’ve implemented:
Pam Guler, Chief Experience Officer, AdventHealth
Caroline Goldzweig, MD, Chief Medical Officer, Cedars-Sinai Medical Network
Lesley Wilson, Associate Chief Experience Officer, UC San Diego Health
Julie Oehlert, DNP, Chief Experience Officer, Vidant Health

Hopeful Faculty


*5E Model adapted from Joe Pine and Jim Gilmore, The Experience Economy