Cellist, composer, and storyteller Ben Sollee (and his guest artist, 7-week old baby Azicah) performs his genre-spanning music as inspiration for caregivers and health care heroes. This 15-minute concert — filled with Ben’s soulful sound — provides a musical respite for health care leaders, team members, and providers — or anyone needing a little energy shift.
Ben, a Kentucky native, is known for his performances, storytelling, and non-traditional album presentation. His music has no boundaries and his career has taken him from the stage to film and TV. You may recognize his music from shows like ABC’s Parenthood and HBO’s Weeds. His most recent project, Ruth “the world’s first dance book,” is an ebook filled with embedded dances from famed choreographers Keone and Mari, with original composition done by Ben. Through every project he shows the joy that can arise from passion, collaboration, and an eye for possibilities.
The Experience Lab is hosting 15-minute, live Experiences (via Zoom) with friends of The Experience Lab each week. Exemplars will virtually share music, poetry, meditation, and inspiring readings meant to serve as a midweek energy changer for you, your team, and the industry. Stay connected to our stories or follow us on LinkedIn for more information.
Virtual Salon with Brad Montague — Hope is Where We Are
When it comes to radiating hope, there is no better exemplar than one of our favorite humans in the world: Brad Montague. In this inspiring conversation Brad explores ways we can show our team members, providers, patients, and communities what HOPE looks like every day.
Brad Montague is a film director, author, and the creator of Kid President. Known as our modern-day Fred Rogers — Brad joyfully taps into the wisdom of children and grown up children alike to make the world a better place. Brad’s joyful rebellion is one of striving, listening, and creatively experimenting to inspire everyone to see the world with childlike wonder. In his newly released book Becoming Better Grownups, Brad invites us to look at who we are being each day and consider what it might take to be the grownup we always wanted to be.
To enjoy and use as an accompaniment to the book, you can download the Experience Lab’s Lab Notes – our version of “Oprah’s book club questions” designed specifically for health care:
The Experience Lab is hosting weekly virtual Experience Salons with exemplars and experts focused on timely topics specific to your internal and external COVID-19 response. Stay connected to our stories or follow us on LinkedIn for more information on future gatherings.
Mindfulness and meditation expert, Jeff Zlotnik, guided us in finding peace, calm, and presence by following our breath. Together, we participated in Jeff’s short energy-shifting, stress-reducing, and clarity-producing mindfulness exercise — one that can easily be shared and practiced by our health care heroes — and everyone — in need of a moment to just breathe.
A cut down audio recording of the six-minute meditation is also available below.
Jeff Zlotnik is the founder and CEO of The Meditation Initiative. For more than 15 years Jeff has been leading free meditations – sharing techniques and simple tools to hospitals, students, prisons, wounded warriors and the community at large. He views meditation as a daily practice of mindfulness laying the foundation for a happier and healthier life.
The Experience Lab is hosting 15-minute, live Experiences (via Zoom) with friends of The Experience Lab each week. Exemplars will virtually share music, poetry, meditation, and inspiring readings meant to serve as a midweek energy changer for you, your team, and the industry. Stay connected to our stories or follow us on LinkedIn for more information.
Margaret Heffernan – Uncharted: From Planning to Preparedness
A timely and provocative conversation with leadership expert and author Margaret Heffernan. In her upcoming book, Uncharted, Margaret provides a plea for fresh thinking — exploring the people and organizations who aren’t daunted by uncertainty. Designed for health care leaders, in this salon Margaret shares actionable insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design. Incredibly, the final chapter in her new book is specific to epidemics and is titled “Be Prepared.”
The Experience Lab is hosting weekly virtual Experience Salons with exemplars and experts focused on timely topics specific to your internal and external COVID-19 response. Stay connected to our stories or follow us on LinkedIn for more information on future gatherings.
Joy Burst with Lee Coulter — Music and Gratitude for Caregivers
Singer/songwriter Lee Coulter performed his energizing songs of hope and gratitude for caregivers and health care heroes. Known as Mr. Positivity, this 15-minute concert is an energy shifting, gratitude spreading, joyful respite for caregivers, leaders, patients, and guests alike.
Originally from Brisbane, Australia and currently based in San Diego, Lee uses the combined power of lyrics and music to promote the idea that conscious connection is what separates us from the rest of the matter in the universe.
The Experience Lab is hosting 15-minute, live Experiences (via Zoom) with friends of The Experience Lab each week in support of your COVID-19 response. Exemplars will virtually share music, poetry, meditation, and inspiring readings meant to serve as a midweek energy changer for you, your team, and the industry. Stay connected to our stories or follow us on LinkedIn for more information.
What’s Happening in The Lab — The Week of March 23, 2020
Recognizing that your days are changing on a minute-by-minute-basis, we are experimenting with the best ways to support health care providers across the country. The Experience Lab is hosting various virtual Experiences in support of your COVID-19 response. Our aim is to connect you with experts and exemplars from across the country, help you think through your design of vital Experience elements, and to be a compassionate partner to you in these uncertain times.
Here’s what’s happening across the week of March 23, 2020:
VIRTUAL EXPERIENCE SALONS
Weekly virtual Experience Salons with exemplars and experts focused on timely topics specific to your internal and external COVID-19 response.
Uncharted: From Planning to Preparedness, a conversation with Margaret Heffernan
Thursday, March 26 | 11:00 to 11:45 am PST/2:00 to 2:45 pm EST
Join us for a timely and provocative conversation with leadership expert and author Margaret Heffernan. In her upcoming book, Uncharted, Margaret provides a plea for fresh thinking — exploring the people and organizations who aren’t daunted by uncertainty. Designed for health care leaders, in this salon Margaret will share actionable insights, concepts, and wisdom to support your internal and external COVID-19 thinking and design. Incredibly, the final chapter in her new book is specific to epidemics and is titled “Be Prepared.”
15-minute, live Experiences (via Zoom) with friends of The Experience Lab. Exemplars will virtually share music, poetry, meditation, and inspiring readings meant to serve as a midweek energy changer for you, your team, and the industry.
Lee Coulter – Music and Gratitude for Caregivers
Wednesday, March 25 | 12:00 to 12:15 pm PST/3:00 to 3:15 pm EST
Singer/songwriter Lee Coulter will perform his energizing songs of hope and gratitude for caregivers and health care heroes.Known as Mr. Positivity, this 15-minute concert is an energy shifting, gratitude spreading, joyful respite for caregivers, leaders, patients, and guests alike. Tune in to share love and appreciation with your team.
Originally from Brisbane, Australia and currently based in San Diego, he uses the combined power of lyrics and music to promote the idea that conscious connection is what separates us from the rest of the matter in the universe.
Please register here. We look forward to virtually smiling, swaying and singing along with you.
All Experiences are complimentary.
*After you complete your registration using the links above, be on the lookout for your confirmation email(s) that will include a link to add the salon(s)/gatherings to your calendar.
40 Leaders Changing the Face of the Health Care Experience
These are the faces of 40 leaders daring to make the health care Experience better for everyone.
Through Inside Out—The National Experience Transformation Collaborative—a curious mixture of leaders across health care come together in shared exploration, with a common vision to transform the Experience for individuals, institutions, and the industry.
This January, a new coLab representing 6 organizations will embark on an inspiring journey to design a more meaningful and memorable health care Experiences from the Inside Out.
What is Inside Out?
Our expert team of Experience Catalysts guide you on a cross-country, year-long Experience exploration and in the design of your own unique Experience formula; including:
4 Immersive Experience Discovery Labs
4 Cities: Washington DC; Chicago, IL; Napa Valley, CA; Sundance, UT
6 Health Systems in the coLab
12 Experience Design Principles
25 Experience Experts inside and outside of health care
35 Brand Experiences
40 Inside Out Alumni Faculty
While each organization’s Experience is unique, their intention is the same—to design the kind of Experiences team members, providers, patients, and guests desire and deserve. Through this exploration of new concepts, new frameworks, and new methods, courageous leaders set themselves and their health systems apart by designing the future, together.
The Experience Lab welcomed 10 inspiring Marjory Stoneman Douglas High School students and their teachers to share their wellness wisdom with Experience Lab Partners–and it was extraordinary seeing these young people serve as reverse mentors for health care executives.
In The Experience Lab we believe in the power of an Inside Out approach to culture and Experience transformation–starting first on the inside–focusing on the culture and Experience we create for and with our team members and providers. We also believe in the power of outside in Experience learning–tapping into the wisdom and expertise of exemplars and experts from outside of our organizations and the health care industry as a whole. That’s why our Lab Partners—visionary health care leaders from across the country–are exposed to dozens and dozens of experts and brands as they explore our principles of Experience and create their unique formulas for designing the future.
Marjory Stoneman Douglas High School Mind Body Ambassadors, Parkland Florida
On February 14, 2018 Marjory Stoneman Douglas High School (MSDHS) Experienced one of the most tragic school massacres of our time. Seventeen people were killed. In the aftermath of the tragedy young people and teachers rallied to find their way–and are now leading the way. Initially, World History Teacher, Diane Wolk Rogers, did not have the tools and resources she needed to cope with the trauma–personally or as a guide for her students. She took it upon herself to become certified in Mind-Body Medicine and bring the calming impact of breathing, mindfulness, and meditation to her colleagues and students.
Today Diane’s extraordinary Mind-Body Ambassadors Club is filled with students who are now certified facilitators powerfully sharing their new skills with others across the school district, the community, and the world.
We recently partnered with students and teachers from MSDHS Mind-Body Ambassadors club to share their wisdom and practice with hundreds of Experience Lab Partners in an immersive Experience Salon. The energy in the room was electric as passionate and poised high school students created a safe and brave space, guiding health care leaders to expand their definition of wellness, practice new tools and techniques, and think bigger about the realm of human Experience design. These students were truly enlightening Experience teachers.
When it comes to designing a more meaningful and memorable Experience for our team members, providers, patients, and guests we find that tapping the wisdom of unlikely experts can be the very best catalyst for transformation. Who are you learning from? Who might be a reverse mentor for your cultural and Experience revolution?
Are you ready to take the leap to distinguish your organization and transform your culture from the Inside Out? Learn more about Inside Out, the national Experience collaborative providing a complete immersion into the world of Experience to help you learn and apply key Experience principles to your organization’s vision and strategic aim.
A Voice for Transforming the Health Care Experience
At The Experience Lab, we are fortunate to convene and partner with some of the most visionary, courageous, and inspiring people who help to imagine a new future for health care. These provocateurs come from inside and outside of the industry–big thinkers, innovators, artists, scientists, and experts of all kinds–sharing their wisdom, passion, and expertise with our collective of health care executives who are boldly leading the industry in making health care better.
Charity Sunshine Tillemann-Dick, acclaimed soprano, author, speaker, and two-time double lung transplant recipient was part of The Experience Lab brain (and heart) trust from inception. She eagerly shared her wisdom, passion, and clarion call for a more human health care Experience with Experience Lab Partners. From the STIR stage at the Guggenheim Museum and the San Francisco War Memorial & Performing Arts Center, and as guest faculty for Inside Out –the National Experience Transformation Collaborative –Charity reminded us time and again that our patients are our greatest teachers.
A uniting force for the industry, Charity had a magnetic ability to bring people together. In her most recent address to our collaborative of visionary health care executives on the theme of LOVING, Charity shared the breadth and depth of her journey and highlighted the struggles we may face as patients and caregivers. She gave voice to the need for love to inform our care and interactions and how the Experience is central to everything that happens.
“Outcomes are important, but in some ways it’s more important for patients to feel heard, seen, and valued. We can’t be everything to every patient. And if we try, we will fail. Yet we can be exactly what a patient needs in the moments we are with them,” said Charity.
On April 23, Charity passed peacefully with her family at her side and sunshine on her face. Her family announced her death on Facebook, writing, “In this moment, the world is dark. But Charity’s rays extend far beyond her tragic finale on this earth stage. Her light continues to illuminate the hearts of thousands and, in that way, Charity is with us always.”
We are better for our time in Charity’s light and will continue to amplify her beautiful voice on our never-ending quest to make the health care Experience the best it can be for everyone.
We invite you to enjoy the magic of Charity Sunshine Tillemann-Dick and the impromptu closing performance she orchestrated at STIR 2016: What do you get when you combine cello, percussion, soulful singer, poet, dancers, and soprano as the improvisational finale at a most remarkable gathering? Radiant Sunshine.
For the past two years, a select group of courageous organizations have joined together to transform their culture, their Experience, and the industry. Inside Out—The Experience Lab’s innovative national Experience Transformation collaborative—brings together visionary organizations and leaders to imagine and create the kind of health care Experiences their team members, providers, patients, and guests desire and deserve. Watch this year’s Lab Partners share their advice for organizations considering joining The Experience Lab to design their culture and Experience.
In 2020, a new coLab of four to six organizations will embark on a bold, year-long exploration of new concepts, new frameworks, and new discoveries. Leaders will travel the country and be guided through exploratory excursions, interactive salons, and engaging provocations–learning from world-renowned exemplars and Experience design experts all along the way.
Are you ready to take the leap to transform your culture and distinguish your organization by creating meaningful and memorable Experiences for all? Submit your application to be considered for the 2020 Inside Out coLab now.
