Category: Videos

Out of Nothing: Joy!

This delightful bit by beloved English actor and comedian Rowan Atkinson reminds us that we have the power to create Moments of Joy; we don’t need to wait for joyful opportunities to present themselves. As we find ways to increase and sustain happiness in our lives, remember that it can be as silly, mundane, or filled with expression as desired. Enjoy Atkinson’s masterful performance that illustrates the idea that we can create Joy out of nothing.

Hearty laughter is a guaranteed ticket to increased Joy. As we explore our organizations this week, keep an ear out for laughter. Where were they found? How can we encourage our team members, providers, patients, and guests to take part in innocent, childlike laughter?

A Doctor’s Touch

A forever favorite of the Lab, Abraham Verghese’s TED Talk directly addresses the power a moment has in the physician-patient relationship. He poetically argues that in the midst of the greatest advancements in medicine – in times of robotic guided surgery and electronic medical systems – we have forgotten the critical ritual that is the physical examination: the actual examination of the human form using human hands. Verghese says, “we seem to have forgotten – as though, with the explosion of knowledge, the whole human genome mapped out at our feet, we are lulled into inattention, forgetting that the ritual is cathartic to the physician, necessary for the patient – forgetting that the ritual has meaning and a singular message to convey to the patient.” Watch the rest of Dr. Verghese’s TED talk to learn more about the importance of the human touch.

Dr. Verghese dives into just how important it is to honor the human form through physical examination – honor the human moment with human attention. While arguably a simple act, it’s a transformative one. How can we be sure to include the moment of human touch for all of our patients and guests?

No More Turning Away

Thirty years ago, Pink Floyd released a song completely devoted to the choices we have in each Moment: to take action or to turn away. “On the Turning Away,” from their 1987 album, A Momentary Lapse of Reason, commemorates the autonomy and freedom we have to take hold of everything each moment has to offer. Written in response to societal problems that weren’t being addressed or faced by politicians in office at the time, the song encourages listeners to own each moment with Intention and to act out of compassion, not selfishness:

“No more turning away

From the weak and the weary

No more turning away

From the coldness inside


Just a world that we all must share

It’s not enough just to stand and stare

Is it only a dream that there’ll be

No more turning away?”

What are some ways in which we can own each moment? What situations (or solutions) might we be turning our backs on because of an inconvenience, a fear, or a perceived barrier? How might we overcome them?

One Shining Moment

Perhaps the most recognizable and remembered song in sports is basketball’s “One Shining Moment.” After the NCAA basketball champion is crowned, the emotion-filled song is played to celebrate the many accomplishments of the young athletes. As it plays, highlights from the course of the tournament are played in montage.


The lyrics say it all:

“The ball is tipped

and there you are

you’re running for your life

you’re a shooting star

And all the years

no one knows

just how hard you worked

but now it shows…



As with many Moments of commemoration and celebration, “One Shining Moment” is memorable due to the high intensity Experience that comes with a win or a loss combined with the sensory Experience of a song. In what ways can we combine sensory Experience with one of the many Moments of high emotion that we see in our organizations?

Moments That Matter

Some Moments just happen, and some are artfully created. In this Norwegian advertisement, designed to attract more foster families, our heartstrings are powerfully pulled in a way that evokes empathy. As we know, empathy is one of the most powerful drivers for action, and we are more likely to remember this message as it evokes a meaningful emotion. The lesson? We can all be mindful of the “behind-the-scenes” Moments we’re creating for our team members, providers, patients, and guests; those Moments don’t always have to occur in the spotlight, yet can still create an unexpected and powerful memory.

After watching this piece, think about how we might be able to create thoughtful, special Moments.

Resurrecting Compassion

In Krista Tippett’s moving TED talk, she highlights how the meaning of compassion has died due to its over-saturation in the English language. Tippett uses her talk to perform a “linguistic resurrection” of compassion. Some of her beliefs? Compassion is kind. Compassion is curious. Compassion is empathy. Compassion can change us and our civil discourse if we allow it to fully weave into our standards.

After hearing the stories that Tippett shares bringing life into the word and meaning of compassion, are their people who instantly come to mind? What team member stories? What patient stories? How might we elevate these stories in our organizations?

Exercise with Soul

It’s not just an exercise class; it’s a movement. SoulCycle has turned the concept of exercise into a way of life with Wholehearted devotees. By focusing on the entire mind-body Experience and integrating brand, atmosphere, community, and attitude, the company has created a fresh new concept in wellness. Classes take place in a candlelit studio with a coach encouraging you to be stronger tomorrow than you are today.  It’s social. Joyful. Musical. And members share a common bond of seeking a healthier life, not just sweating out calories. The company’s first integrated marketing campaign, “Find It,” talks about finding yourself and tapping into your own greatness. In other words, discover what happens when a company goes in courageously with their whole heart and you do too.

While a pandemic way of life puts constraints on Soul Cycle and other fitness based movements (Peloton, Daybreaker) it also inspires these human based brands to elevate their empathy practice in a virtual world. 

What’s Love Got to Do With It?

MetroHealth System’s CEO, Akram Boutros, is what some would call a LIVING paradox; he’s a leader who roots all his actions, strategies, and decisions in LOVING. In his TEDxClevelandStateUniversity talk, Boutros shares why he comes first and foremost from a place of love: because he knows his organization – the team members, the providers, the patients, and their guests – is great because of the unique qualities each one brings to the table. He believes we need to come from a place of love — similar to how you would treat your family — allow people to make mistakes, give second chances, and be able to see them for who they really are. Each individual is worthy of love and capable of bringing love into their relationships every day. So what’s love got to do with it? Everything.

Think of a relationship with a team member that could use some strengthening. How might we bring our Whole Heart and a little more love to that relationship?

What is Empathy, Anyway

It’s hard to understand living Wholeheartedly without fully understanding empathy. In this 10-minute primer to empathy, philosopher Roman Krznaric explores the notion that we’ve now reached a point in our society where businesses, services, and priorities have shifted from introspection to an Age of Outrospection. What he means by this is that in the 20th Century, we turned inward and tried to learn only from ourselves – understanding our own feelings, thoughts, and actions. And it didn’t work. We are now learning that we can only be successful in our lives, personal and professional, if we aim to plan around the understanding of and service to others. When we step outside ourselves and get a better sense of how our hearts, minds, and efforts play into the bigger picture of affecting others, we can better guide the decisions we make and the work we do towards making a true difference in the lives of those we serve.

Watch Krznaric’s video on empathy. How might we practice outrospection in our work, and how might it affect our team members, providers, patients, and guests?

Giving Wholeheartedly

There’s something incredibly powerful about the practice of giving. This moving video displays that generosity is a strong thread in the practice of wholeheartedness; when we give something, whether tangible or intangible, merely for the purpose of gifting it to someone, that energy changes us both for the better. We all give in different ways whether by making donations, by cooking for others, by helping those who have less, and more.

Selfless giving is key. As one individual stated in the video, we must “not have the expectation of getting something in return,” because giving is not transactional.

What would happen if we incorporated this Wholehearted practice of giving in our work? What if we viewed the Experiences we’re creating every day – and the time, energy, and compassion we have for our work – as the gift we’re giving to our team members, providers, patients, and guests?