Category: Videos

Life-Saving Body Art

This piece is really about new ideas taking the Stage. It makes us wonder – how might a tattoo save a life? Researchers at MIT Media Lab have a new project that might make everyone rethink how they feel about tattoos in health care. DermalAbyss explores the possibilities of tattoo ink that serves as a biosensor to measure changes in glucose, sodium, or pH. Those with the tattoos would merely have to look for a change in the ink’s color to know that there’s a shift in their body. It’s in its early phases, but this simple prop turns the body’s surface into an interactive display, setting the stage for a new level of awareness. To further dive into the idea of health care wearables, enjoy this incredible TED talk from UCSD’s Todd Coleman on a temporary tattoo that brings hospital care to the home.

In what ways can we Stage Experiences for our team members, providers, patients, and guests that not only makes their Experience more Personalized and enjoyable, yet also streamlines our internal processes?

Musical Stairs

: No one takes the stairs.
Opportunity: Change people’s behavior by Staging an Experience.

Take these Piano Stairs in Stockholm. In an effort to address the design challenge of subway passengers only using the escalator instead of the stairs, a team from Volkswagen engineered stairs that, when stepped on, acted as piano keys. Their stage was irresistible, and 66% more people chose the stairs over the escalator. Travelers young, old, and canine enjoyed making music from their normally boring daily commute. It goes to show – we can change the behaviors of others just by Staging Experiences.

In what ways might we encourage positive behavior changes by Staging a radically different Experience from the norm? What might happen if we invited our teams to use Staging and turn the ordinary into the extraordinary?

The Language We All Speak

While we’ve been focusing quite a lot on how to Stage Experiences, there’s a part of our lives that we can Stage that you might not consider: our bodies. In an effort to learn about how the placement of your arms, hands, and legs speaks to how people feel, our friends at SoulPancake brought a body language expert to a park to analyze visitors. Body language plays a significant role in who we are as leaders — affecting how our team members think of us and also how they perceive the way we feel about them. For example, when we keep our arm and hand movements open, we build rapport with those around us much more readily than if we steeple our hands and use closed gestures. Take a peek at the video to see how you might be sending signals that you aren’t even aware of.

How do you Stage your body - arms, legs, and hands - when with superiors? How about when you’re with your team members? Based on the tips from the body language expert in the video above, how might we consider changing our body to Stage ourselves as welcoming, confident, and open leaders?

Yes! And…

The concept of “Yes, and…” is at the heart of improvisation and represents collaboration at its best. What this looks like in practice is: 1) accepting what your partner (or colleague) presents to you regardless of how outlandish or unexpected (YES!), and 2) adding something meaningful of your own in a way that builds in a positive direction (AND!). When we practice  “Yes, and…” we leave all Experiences open to grand possibilities. Anything can happen when we say yes and add our own special magic.

Next time you are approached with a less than perfect suggestion or situation by a team member, try the “Yes, and…” technique instead of the idea-crushing “No, but…” language. See how others respond when you open the door to further thought.

The Making of a Superhero

In health care, we have a very unique opportunity to set the stage for some of the most joyful and sorrowful times in our human lives. Spotlight for the Win Project gives children in special circumstances the chance to be their favorite Hollywood heroes, which, as you can see from their video, helps them understand that they are the real superheroes. Through the power of special effects, heroic storylines, and a lot of compassion, Spotlight for the Win Project sets the stage for these kids to face their fears with courage, bravery, and a bit of magic.

Whether our patients or team members, we all Experience some hard-to-face emotions in health care. What are ways that we can creatively set the Stage to support facing these emotions?

Staged, but not ScripTED

Does the name Chris Anderson ring a bell when you think of TED talks? Chris is the curator of TED, and his book, TED Talks: The Official TED Guide to Public Speaking, was also in this month’s Action Kit. His wisdom as to what makes a great TED talk can be applied to much of the work that we do. His biggest takeaway is really quite simple – give the gift of a single idea when giving a talk. Think about how you can apply this principle in your own presentations – how can you convey a single powerful idea?

You may already be familiar with some of the tools from the book, and we have recapped the top four ways to Stage a powerful talk below:

  1. Limit your talk to one major idea. 
  2. Give your listeners a reason to care.
  3. Build your idea, piece by piece, out of bits that the audience understands.
  4. Make your idea worth sharing.

As leaders, we have the opportunity to Stage Experiences for our team members through our words. Sometimes all it takes is one well-crafted, intention-filled presentation to shift perspectives in the room and boost morale.

Theatre in the Sky

Forget the in-flight movie. Icelandair has been rethinking the passenger Experience and taking the notion of Staging to new heights by transforming a flight into an immersive live theater performance.  As part of their 80th anniversary celebration, the promotional video hints that music, dance, acrobatics, and theatre will be a part of the three-act Experience from London to Keflavik to New York. The best part? All of the hosts and performers were Icelandair team members.

In what ways can we bring the literal practices of artistic performance into our virtual or physical places of healing? What good might this bring our team members, providers, patients, and guests?

A Passion. A Prosthetic. And Beautiful Music.

Every child should be encouraged to follow his or her dreams, and, for 10-year-old Isabella Nicola who was born without a hand, her dream was the violin. Thanks to the dedication of her music teacher and a team of inspired undergraduates at George Mason University, that dream became reality with a fully covered prosthetic arm. This exciting progress in the technology behind prosthetic limbs was spurred on by Isabella’s passion and the need for a highly personalized prosthetic. Using the power of 3D printing technology, the design team took Isabella’s unique needs into consideration – size, ease of use, and even the color – and created a solution just right for her. Outfitted with her new arm, Isabella is able to control the bow and make beautiful music.

How might discovering the passions of our team members, providers, patients, and guests better inspire, inform, and influence the way we Personalize our care and the Experiences we create? What matters most to them and what might we do to know and incorporate that?

Why Design Should Include Everyone

Thanks to Brad Rosen, M.D., at Cedar-Sinai Medical Center for sharing this incredible Perspective Shifting TED Talk from Sinéad Burke. At 105 centimeters (or 3′ 5″) tall, Burke opens our eyes to the perspective of a little person and illuminates how design is a tool that creates function and beauty but it also impacts people’s lives.

Throughout her talk, Burke shares the emotional Experience she faces in everyday places – an airport, a bathroom, a coffee shop – all designed without her perspective in mind. Each place sacrifices her humanity and opposes her dignity in different ways.

Shift your Perspective. Who are we not designing for?

Cheers to Beers (and Tears)

We love this Perspective Shifting, tear-inducing inspiration from a surprising brand – Heineken. Celebrating differences of opinion, belief, and self, this provocative ad encourages people to have difficult conversations in order to shift perspective and find common ground. Not only does the video demonstrate a great way to encourage Perspective Shifting among personal differences, but it also encourages Perspective Shifting within a traditionally surface-level industry. While most adult beverage ads feature scantily clad partiers in nightclubs, Heineken took a risk that we’re most grateful for – straying from the industry trends and truly humanizing their product. Cheers.

Our organizations are great because of the individual differences within. What can we take from this commercial in terms of encouraging our team members (and ourselves) to shift perspective when interacting with team members, providers, patients, and guests who may see the world differently? How will we pave the way to find common ground?