Be Kind

When a quirky, elderly lady approached the register at a local bookstore, the team member helping her had no idea she would be the most influential customer she’d ever had. In this random-act-of-kindness tale, the customer perfectly portrays what it looks like to Wholeheartedly move through your day with LOVE for the people you come into contact with. She surprised the customer behind her in line by purchasing all of his textbooks (and some chocolate) and then reflected that “it’s important to be kind. You can’t know all the times that you’ve hurt people in tiny, but significant ways. It’s easy to be cruel without meaning to be. There’s nothing you can do about that. But you can choose to be kind.”

How can we actively choose kindness and bring our Whole Hearts to our interactions with team members, providers, patients, and guests? What might we improve in our systems to design for kindness?