A/C & Heating Company Setting the Stage

We LOVE this unexpected exemplar of Staging. We were recently surprised and delighted to receive a text update from a local San Diego HVAC company we engaged for service. It included the team member’s photo, expertise, details about him, and the ability to track how long it would take him to arrive – all for a simple utility visit. This set the Stage for a great Experience. How are we designing our pre-arrival Experiences?