Radio host Celeste Headlee shares this witty, engaging talk on 10 useful rules for having better conversations. A good conversation requires balance between talking and listening, and somewhere along the way, it seems we’ve lost that balance. Headlee takes us beyond the predictable, “LOOK them in the eye and nod your head.” From “be present” to “be prepared to be amazed,” her wise words keep us engaged and, most importantly, listening.