WHY I’M HERE
I grew up in a family of physicians and nurses—passionate care providers who instilled in me the importance of healing through human connection. I thought I would follow their path into medicine but the health care I found along the way wasn’t what I expected. The relationships between team members, providers, patients, and family members have fallen behind technological and clinical progress. I believe the formation of healing relationships is at the heart of creating transformative Experiences.
As Chief Experience Officer, I partner with health care systems to illuminate their Experience intention and enliven it through people, places, and processes—fostering relationships with team members, providers, patients, and guests to design Experiences we all desire and deserve. Together, we can form healing partnerships that transform our health care systems and enable us to create moments for all those we have the privilege to care for and with.
WHERE HE’S BEEN
Jeremy is not only an Experience designer and producer, he is our go-to science and biomed terminology guru in the Lab.
Prior to his role as Chief Experience Officer, Jeremy led Catalytic Guiding at The Experience Lab, partnering with health care leaders to design and produce immersive Experiences across organization—Cedars-Sinai Medical Network, UnityPoint Health, UC San Diego Health, and many others. Before The Experience Lab, he was a leading Experience producer in partnership with Sonia Rhodes. In that time, he guided partner organizations in the activation of Experience strategy through ideation, realization, and collaboration.
At the University of Michigan, Jeremy spent a lot of time in the lab, earning both a B.S. in Biomedical Sciences and a M.S. in Physiology. When he took time to step off the medical campus and enjoy the fresh air in Ann Arbor, he was a TEDxUofM Curator and Editor—leading a team of writers, artists, and speakers in the design of content for the digital and physical stage.