Why Remember This One?

Take a listen to this 30-minute podcast with Chip Heath, Stanford professor and author of the book, The Power of Moments, featured in the Moments Action Kit. The gist is that while we may not always pay attention or give the deserved attention to crafting Moments, we do remember certain Moments. What is it that makes some Moments disappear and some Moments last forever? Heath has found that positive Moments are dominated and defined by four principles: elevation (extreme joy), insight (a sudden realization), pride (us at our best), and Connection (our personal relationships). Those are the ones that stick.

We also love that Sonia Rhodes, founder of The Experience Lab, is featured in The Power of Moments for the defining Moment that brought her to this Experience work.

Think of the Moments we create in our organizations – do they evoke elevation, insight, pride, or Connection? How can we enhance these Experiences by adding another one of these elements?

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