V22 – Intro to the Principle of Personalizing

It’s June—the month of Personalizing. This principle that helps our team members, providers, patients, and guests feel heard, seen, known, and remembered. Personalizing—creating an Experience for each person—provides deeper meaning and shapes the positive memories.

Think about it. When was the last time you had a Personalized Experience—one that felt like it was created just for you? Were you surprised? Delighted? Did you feel special? This month, we will showcase ideas that you and your team can utilize to bring that feeling of specialness (something we like to call “designed magic”) to the Experience you’re creating across your system.