Too Short a Story?

“There’s a bus coming in. A gork in two. Intermittent CP with SOB in five. And a soft tissue contusion below the fourth thoracic vertabrae in three.” Huh?

Like many industries, health care is filled with jargon and lexicon. Codes, acronyms, or difficult to follow medical language can prevent our team members, patients, and guests from fully dedicating themselves to our organization’s story, merely because they don’t understand. Jargon can alienate patients and guests who are often afraid to speak up and ask for explanations. Adorably exemplified in this Fast Company video, it doesn’t matter how old (or what kind of Muppet) you are, jargon is confusing and isolating.

While it’s easy for us to tell our team members not to use jargon, what’s more important is to be sure that every team member, provider, patient, and guest understands the conversation occurring around them. By narrating our Experience we ensure others understand what’s happening to, for, and around them.

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