Even when we don’t see people, we’re often writing their story in our heads, making assumptions and creating a mental image. So what might we be missing out on? Our friends at Soul Pancake explore this mind-opening concept in their powerful video series, Tell My Story. Participants discover the pitfalls of assumptions and how their own biases are tough to avoid. While we’re all on our organizational missions to weave a positive and memorable story for our team members, providers, patients, and guests, we must remember that each one of these individuals is also creating and telling their own story. Assumptions, biases, and misunderstandings all impact the story we tell ourselves about caretakers, patients, clinic managers, billing specialists, environmental service team members, and…everyone.