Category: Staging

Spotlighting Experience Stagers & Tips to Success in Staging

Setting the Stage in health care takes heartfelt Intention, organized and solidified team effort, and empathic design. This week, we’re going to learn from some of the best in Staging Experiences in and out of health care. Through these examples, we’ll gain a better sense of how we can set the Stage for our team members to do the best work for our patients and guests.


“Hospital Lighting” Gets a Health Update

The folks from Philips Hue want to change what you think about “hospital lighting.” While harsh, fluorescent lights may be conducive to procedures, they can have a counterproductive effect on healing. Enter the Philips Hue wireless, portable LED system that lets users select more than 16 million colors via the Hue app. Users can program Hue to create certain moods using color, mimic daylight cycles, or provide distraction for children with patterns on walls. Philips partnered with The University of Minnesota Masonic Children’s Hospital to install lights in the pediatric intensive care unit, and while the program is still new, researchers believe the lights are helping patients sleep more soundly and avoid delirium. In addition, the system has reduced energy consumption costs per room, allowing the hospital to direct the savings toward other improvements.

Historically, health systems have considered lighting from a functional perspective – what if we considered light from a patient’s perspective? What changes might we make? Where could calming blues and greens or warm, cheerful yellows make a difference for patients and guests in the healing process?

The Making of a Superhero

In health care, we have a very unique opportunity to set the stage for some of the most joyful and sorrowful times in our human lives. Spotlight for the Win Project gives children in special circumstances the chance to be their favorite Hollywood heroes, which, as you can see from their video, helps them understand that they are the real superheroes. Through the power of special effects, heroic storylines, and a lot of compassion, Spotlight for the Win Project sets the stage for these kids to face their fears with courage, bravery, and a bit of magic.

Whether our patients or team members, we all Experience some hard-to-face emotions in health care. What are ways that we can creatively set the Stage to support facing these emotions?

Staged, but not ScripTED

Does the name Chris Anderson ring a bell when you think of TED talks? Chris is the curator of TED. His wisdom as to what makes a great TED talk can be applied to much of the work that we do. His biggest takeaway is really quite simple – give the gift of a single idea when giving a talk. Think about how you can apply this principle in your own presentations – how can you convey a single powerful idea?

You may already be familiar with some of the tools from the book, and we have recapped the top four ways to Stage a powerful talk below:

  1. Limit your talk to one major idea. 
  2. Give your listeners a reason to care.
  3. Build your idea, piece by piece, out of bits that the audience understands.
  4. Make your idea worth sharing.

As leaders, we have the opportunity to Stage Experiences for our team members through our words. Sometimes all it takes is one well-crafted, intention-filled presentation to shift perspectives in the room and boost morale.


The Perfect Day

One of the simplest ways to practice Staging is to set ourselves up for success by properly managing our time and responsibilities each and every day. This Psychology Today article provides some simple suggestions on how to be exemplars in time management. The author shares that when you set clear priorities that are in line with your big picture goals, use realism when it comes to defining what you’d like to accomplish, give yourself focused and uninterrupted time, say “no” to the things that don’t serve your goals, and stop procrastinating, you can stage very productive days. Productive days lead to a greater sense of satisfaction and ultimately a happier, healthier life. It’s time to take back your time.

Sometimes it’s easy to get lost in how much we have on our plate instead of focusing on how we are actually going to accomplish the tasks and projects ahead of us. Try using the five tips above for five days straight. Afterwards, reflect on what was challenging, what was easy, what got better, and what still needs some improvement.

Intro to Staging

Welcome to the theme of LIVING and the principle of Staging. Over the next four weeks, we’ll explore various aspects of Intentionally Staging our Experiences with clarity and purpose. Staging naturally evokes thoughts of the theatre – and the seamless interplay between the stage, the performers, and the story told. Here’s to a month of our Stage in the spotlight.


Theatre in the Sky

Forget the in-flight movie. Icelandair has been rethinking the passenger Experience and taking the notion of Staging to new heights by transforming a flight into an immersive live theater performance.  As part of their 80th anniversary celebration, the promotional video hints that music, dance, acrobatics, and theatre will be a part of the three-act Experience from London to Keflavik to New York. The best part? All of the hosts and performers were Icelandair team members.

*In what ways can we bring the literal practices of artistic performance into our virtual or physical places of healing? What good might this bring our team members, providers, patients, and guests?

Hello Transparent Masks

So much of our Experience comes to life through our team members and is conveyed through their words and body language. Today, face masks are “must-have” safety equipment and while they are critical to keeping team and patients safe and healthy, they pull a curtain on what our team members are saying, their facial expression and body language — often muting the warmth, attentiveness, and humanity.  Thankfully EPFL’s EssentialTech programme and Empa St. Gallen (Swiss Institute of Materials) has been hard at work on the HelloMask Project — creating a “fully transparent surgical mask that will soon be produced on an industrial scale” to make the health care Experience more humane.   

It’s not the first transparent mask designed yet HelloMask sets the Stage for a new type of Experience.  Recognizing how much was missed by not seeing the subtle non-verbal cues of caregivers,  HelloMask is designing a class 1 bio-based, degradable medical device to “improve the quality of life for vulnerable patients.’ From helping the deaf community read lips to children feeling at ease, this mask improves empathy — and the overall Experience.

Consider what other aspects of our Experience cover or mute our best intentions. In what ways might we design and stage a more human and humane Experience?

Staging a New Kind of Luxury

New York City boutique hotels are typically known for two things: luxury and high prices. Yet, Experienced hotelier Ian Schrager Staged an Experience that made luxury accessible to all travelers. Schrager’s latest work, Public New York, is a hip, 370-room hotel complete with a large bar and coworking space on the Lower East Side – for only $200 a night. His aim was to ensure that each guest is treated with dignity and respect, something we all want to feel when we’re traveling in a new place. When asked about his new concept that leaves behind the “traditional” trappings of luxury, Schrager explained, “I think they [people] care about being made to feel comfortable, with their dignity intact and they’re being treated with respect and that they have a good Experience. They don’t care about those traditional signposts of luxury. They’re completely changed. Because people have changed. But for some reason the luxury approach in hotels hasn’t changed.”