Day: May 4, 2020

V18 – Intro to Perspective Shifting

May is a month dedicated to Perspective Shifting. This month’s principle brings into focus the importance of intentionally changing your vantage – looking through a new lens – and standing in the shoes of another.

When we choose a new vantage for our work, we ourselves are able to see the Experiences we’re creating for our team members, providers, patients, and guests in a less-than-obvious way – LEADING to new opportunities and discoveries. Try stepping back a few feet to take in the bigger picture. Choose to get up close and personal with a specific detail. Step into someone else’s shoes and see what their world holds.

We Can Change the Stories We Tell Ourselves.

Ever have one of those Experiences that was so awful you just had to dash off a complaint letter pointing out every single frustrating detail? One of our favorite posts from Seth Godin,The self-healing letter of complaint,” explores how, instead of vitriol, we can switch to positivity, view an Experience in a new light, and actually write a letter that not only makes ourselves feel better but may also affect positive change. No matter how negative the Experience may be that we have with a brand or organization, when we change our lens and think of what went well and what could be better (instead of honing in on the negative), we show that we care. And, believe it or not, it actually improves our own mood writing about the good rather than the bad. Godin closes his post with a line that rings true in our lives, whether at home or at work: “we can change the stories we tell ourselves” to get more out of any Experience.


We all have Experiences at work that don't go exactly as we hoped they would. Whether it’s the failure of a system or process, a missed opportunity, or a poor review, it is easy to retreat to a state of frustration. Stop for a moment and change your perspective. What if we only focused on what worked well or went right? How might we build on what went right to remedy what was less than ideal? What might we or our team members do differently? And how would we express all of this in a way that shows we care?

Losing Sight, Gaining Perspective.

In 1983, John Hull was thrust into total blindness and Experienced a complete perspective shift. He began what would become a 16-year-long audio diary and eventually a film, Notes on Blindness, as he grappled with understanding the Experience. While the film itself is a spectacular embodiment of the Experiences of someone who loses his sight later in life, a companion to the film is what we’re most inspired by: the virtual reality Experience. In an effort to immerse viewers into Hull’s Experience of blindness, a talented team of virtual reality art directors, producers, and filmmakers created this free accompaniment to the film. Using binaural sound (each side of the headset playing slightly different sounds much like we experience in day-to-day life) and abstract visuals, the VR Experience teaches those with sight how those without it interact with the space around them.

Think of a sense or awareness you might take for granted? How might your day-to-day Experience change if it were removed? How would your work be affected? What can you gain from these insights?

VR + Prison = Hope?

Virtual reality isn’t just a cool technology—it’s the ideal medium for imparting empathy. This piece in Fast Company details how Oculus, a Facebook-owned venture, funded a virtual reality film as part of its VR for Good social initiative. Step to the Line tells the story of Defy, a groundbreaking program for prisoners. Through VR, the film shows how Defy sets the stage for hope. Defy’s purpose is helping current and former inmates learn entrepreneurship and job skills through intensive training, resume preparation, mentoring by Experienced business people, financial assistance, competition, and, perhaps most importantly, nonstop support and encouragement, both on the inside and, later, on the outside. Viewers of the film can truly step into the shoes of the inmates and see what it is like to be in prison as well as see the way to a better future. It seems contrary to reference prison as the stage for hope, but what Defy is doing is pretty cool. This new film is shattering perceptions of one of the most stigmatized and overlooked populations in America.

What overlooked groups exist in our health care organizations? What could we learn by stepping into their reality and trying to understand them better?