Day: March 2, 2020

Spark Volume 09 – Orchestration as a Leader
”You can’t play a symphony alone. It takes an orchestra to play.” – Navjot Sidhu


Let’s explore our final LEADING principle, Orchestration. An orchestra is a beautiful metaphor for Experience Design, as we are all players in the symphony of healing. As leaders, we are the conductors. We set the Intention for how our teams or organizations move forward, and we cultivate the success of those surrounding us. We set the tempo, bring the strategy or score to life, make adjustments to tone and feeling, and inspire individuals to create a harmonic whole. It is a role that takes constant attention and care, a role that requires us to recognize the part that each individual plays and what gifts and talents they bring to the greater result.

Orchestration and the Symphony of Healing

This month, we dive into the concept of what it means to Intentionally connect-the-dots to ensure a seamless, harmonic, Orchestrated Experience. We also explore the parallels of music and conductors. How does a conductor LEAD without speaking? What are some of their techniques for bringing out the best in their musicians? How is the whole of a symphony greater than the sum of its individual instrumentalists?

We will also look inward at our own organizations. Neither are we defined by a single “instrument” or “musician”— our brilliance comes from our physicians, nurses, technicians, and administrators working together as a harmonic whole. We are defined by the Experience created by our entire Orchestra of virtuosos. Though one violinist may be the very best in the field, it’s the coming together of all instruments that makes an orchestra magical. So it is for us—a bedside caregiver is only as great as the many experts who come together in service for that patient.

How to Lead Your Orchestra

There are invaluable lessons to be learned from conductors, and—in this piece — author, thought leader, and publisher Michael Hyatt shares the eight lessons that he gleaned from renowned conductor Hugh Wolff. These simple insights can be applied to all of our work as leaders of teams: we must have a plan, recruit the best players, make our work visible, LEAD with our hearts, delegate intelligently, be aware of our gestures and impact, keep our backs to the audience, and share the spotlight.

LEADING in this way creates a harmony not only in the way we work but also in the way our work is seen and understood. Whether we lead a team of business minds or health care practitioners, these eight guidelines ensure our success among our team members and hearken back to beginning with Intention and finding ways to Connect the work to the people behind the work.

How are we conducting our teams? What might we be saying without speaking? When is the last time we openly shared the spotlight?

Engineered Moments

Doug Stephens, founder of Retail Prophet, wrote that the future of retail lies in “engineered moments” (aka Orchestration). Customer Experience must be engaging, unique, personalized, surprising, and repeatable in order to expand from being a series of well-Orchestrated moments to a memorable brand.

We can extend these secrets to retail success into health care with great ease. Instead of selling products, our trade is wellness.