Intro To Joy


It’s time to celebrate our final LOVING principle – Joy! While we don’t ascribe to the adage of saving the best for last, we believe there’s no better principle to wrap up the year with than Joy. 

Joy makes your soul smile. It is both infectious and healing, and when you nourish it, Joy grows. In our work and our world, Joy comes in many forms – from childlike wonder, to the light in someone’s eyes, to boundless exuberance. It is more than a mere feeling – it is an emotion that can create a positive effect on our team members, providers, patients, and guests. Every day, we have the opportunity to choose Joy and choose to live in a place of possibilities. This month, when you look around, you’ll see the word “Joy” in lots of places – let’s bring that concept to life and lead with it in our hearts and minds.

Joy: It’s good for you.

There’s more to Joy than meets the eye, and science can prove it. Canadian researchers found that humans are biologically wired to understand, recreate, and seek out joyful Moments through bringing out the good in others. While there are plenty of physical items and services we can seek out to stir up happiness within ourselves, the most powerful and rooting type of happiness is actually when we ensure that someone else is somehow benefitting. This innate sense of caring for others is tied to humanity’s need to build and take part in compassionate communities. We’re not only built to be joyful, we’re built to thrive when we create opportunities for Joy in others.

This week, let’s scatter Joy. Think of three ways to bring Joy to others, and do it! Encourage others to join you and think about how we might define anew what it means to provide care in our organizations. In addition to caregiving, might we also consider “Joy-giving?”

40 Joys

Not sure how to go about finding more Joy? Look around! Joy not only results from milestone Moments but can also be the product of everyday Experiences. When we take time to acknowledge the “normal” joys in our day-to-day life, we increase our overall potential to find our lives more fulfilling. The author of this blog lists 40 ideas for finding Joy in our lives — in case we’re needing a nudge — and invites us to send her more ideas. From singing in the shower to watching the sunset, there are an infinite number of ways we can revel in Joy on a daily basis. Sometimes all it takes is to slow down, take a deep breath, and acknowledge the world around us in a deeper, more meaningful way.

In what ways can we encourage our team members, providers, patients, and guests to seek out, Experience, and take note of everyday joys within our organizations?

Out of Nothing: Joy!

This delightful bit by beloved English actor and comedian Rowan Atkinson reminds us that we have the power to create Moments of Joy; we don’t need to wait for joyful opportunities to present themselves. As we find ways to increase and sustain happiness in our lives, remember that it can be as silly, mundane, or filled with expression as desired. Enjoy Atkinson’s masterful performance that illustrates the idea that we can create Joy out of nothing.

Hearty laughter is a guaranteed ticket to increased Joy. As we explore our organizations this week, keep an ear out for laughter. Where were they found? How can we encourage our team members, providers, patients, and guests to take part in innocent, childlike laughter?

Moments in Action

From recognizing the power of a Moment to crafting signature Experiences in a moment, we’ve learned the ins and outs of this important principle to which we have access each and every day. For our final week of Moments, we’re exploring the ways that art, medical care, and music have all paid homage to the significance of each moment and making Moments matter.

Black Ink on White Shirt

While we’re passionate about creating positive Moments, sometimes just as memorable are the Moments of anticipation. Kinfolk Magazine, a publication aiming to connect a global community of professionals, devoted an entire issue to these teasing, adrenaline-pumping Moments. In this fascinating piece, Kinfolk depicts an artist series entitled “Anxious Anticipation” which brings worry-inducing Moments to life – an ink pen about to drip poised over the white shirt or a balloon floating over a bed of nails, to name a few. The photographs were paired with equally compelling text hitting home just how resonant the nervous energy of a moment can be:

“Whether we’re readying ourselves for the start of an event or just imagining ourselves partaking in it, the buzz of nervous anticipation is sometimes as satisfying as the reward at the end,” says Kushins. “Often just the thought of ‘what if?’ can be as potent as the act itself, and the thrill of the chase may occasionally be more powerful than the real deal.”

How might we recognize and address anxiety-inducing Moments for our team members, providers, patients, and guests? What can we do to be prepared for those Moments and then do everything we can to reduce anxiety and increase confidence?

A Doctor’s Touch

A forever favorite of the Lab, Abraham Verghese’s TED Talk directly addresses the power a moment has in the physician-patient relationship. He poetically argues that in the midst of the greatest advancements in medicine – in times of robotic guided surgery and electronic medical systems – we have forgotten the critical ritual that is the physical examination: the actual examination of the human form using human hands. Verghese says, “we seem to have forgotten – as though, with the explosion of knowledge, the whole human genome mapped out at our feet, we are lulled into inattention, forgetting that the ritual is cathartic to the physician, necessary for the patient – forgetting that the ritual has meaning and a singular message to convey to the patient.” Watch the rest of Dr. Verghese’s TED talk to learn more about the importance of the human touch.

Dr. Verghese dives into just how important it is to honor the human form through physical examination – honor the human moment with human attention. While arguably a simple act, it’s a transformative one. How can we be sure to include the moment of human touch for all of our patients and guests?

No More Turning Away

Thirty years ago, Pink Floyd released a song completely devoted to the choices we have in each Moment: to take action or to turn away. “On the Turning Away,” from their 1987 album, A Momentary Lapse of Reason, commemorates the autonomy and freedom we have to take hold of everything each moment has to offer. Written in response to societal problems that weren’t being addressed or faced by politicians in office at the time, the song encourages listeners to own each moment with Intention and to act out of compassion, not selfishness:

“No more turning away

From the weak and the weary

No more turning away

From the coldness inside


Just a world that we all must share

It’s not enough just to stand and stare

Is it only a dream that there’ll be

No more turning away?”

What are some ways in which we can own each moment? What situations (or solutions) might we be turning our backs on because of an inconvenience, a fear, or a perceived barrier? How might we overcome them?

Moments for Gratitude

Reflecting on Thanksgiving, we Wholeheartedly share our gratitude for the everyday Moments – the many gifts – that 2022 continues to give us. We are grateful for YOU – our Lab Partners – and the many Experiences that we have shared in The Experience Lab. This piece from Time highlights seven mental and physical benefits of practicing gratitude. It is a wonderful reminder that when we take time to express gratitude in Moments, large and small, we’ll Experience true fulfillment.

How might we cultivate gratitude in our everyday lives?

You Matter Marathon

There is a “You Matter” marathon this month that we invite you to join and share. It is a global initiative that makes a positive difference between individuals and within communities by simply being in the Moment and choosing to use that interaction to show people how much they matter. 

Now more than ever, people are feeling alone and craving meaningful Connections. This inspiring story shares one power of one Moment of kindness. While at the grocery store, one woman noticed another customer struggling. Rather than passively doing nothing or pretending not to notice, she decided to create a Moment by handing her a card with two simple words that made all the difference.  It was a small gesture, yet created a lasting impression for both the giver and receiver.   

Let’s do our part to spark some much needed compassion and kindness in the world—it’s a little bit of good that goes a long way—and one Moment is all it takes.