Category: Video

Good Morning, Peyton!

Just as the sun goes down, but the sky is still light, it’s the magic time for Peyton Madden. Eleven-year-old Peyton is living with a rare skin disease, xeroderma pigmentosum, that prevents him from being in the sun. These 30 minutes or so of dusk are when Peyton can be outside just like any other kid — biking, running, and playing. In an effort to embrace his differences and bring Joy to Peyton and his family, his community and the National Organization for Rare Disorders came together one evening to celebrate his rare disorder. They turned night into day and hosted a surprise “Good Morning, Peyton” event. From a parade to a pool party and a pancake “breakfast,” hundreds of people came together to spread Joy and let Peyton enjoy social activities he is otherwise excluded from. The gigantic smile that bursts across his face as he realizes what has been created just for him will bring a huge smile to yours as well.

This town created Joy for Peyton by empathizing with his challenges and celebrating his differences. In our own organizations, how might we tailor our Experience to show empathy and turn a challenge or constraint into Joy? How might we be more tuned in to the unique circumstances our patients and guests may be facing?

0-100: What Makes You Happy?

As you explore what brings you Joy, check out this charming video from SoulPancake in which 100 people of all ages and walks of life answer that big question. From gummy bears to making music, or laughing underwater, their delightful answers will remind you that true Joy comes in a myriad of shapes, sizes, and forms, and that everyone has their own special experiences.

Ode to Joy

Magical things happen when an entire nation dedicates itself to Joy. In Japan, it is an end-of-year tradition to sing the final movement of Beethoven’s Ninth Symphony, “Ode to Joy.” The song is such an essential part of the Japanese culture that it’s known just as daiku, which translates literally to “number nine.” This particular recording is of the Number Nine Chorus performing daiku after the earthquakes and tsunami in Japan in 2011. What is normally a practice of giving time and effort to Joy became a moment of Joy for the entire world. Feel your heart soar as the chorus comes in.

The power of large groups of people devoting themselves to Joy is undeniable. Luckily, our organizations are home to thousands of people who have opportunities to discover and practice Joy collectively every single day. How are we encouraging our team members, providers, patients, and guests to come together in displays of Joy?

Snap Your Joy

Our friends over at Soul Pancake created a giant polaroid camera, put it in the street, and invited passersby to “Snap Your Joy.” This infectiously joyful video they created shows people’s expressions of happiness. Take a minute to watch – we bet you can’t help but smile.

Our expressions broadcast how we feel and can inspire others. What message are we sending the world today? It just takes a simple smile to spread Joy and lift others.

Out of Nothing: Joy!

This delightful bit by beloved English actor and comedian Rowan Atkinson reminds us that we have the power to create Moments of Joy; we don’t need to wait for joyful opportunities to present themselves. As we find ways to increase and sustain happiness in our lives, remember that it can be as silly, mundane, or filled with expression as desired. Enjoy Atkinson’s masterful performance that illustrates the idea that we can create Joy out of nothing.

Hearty laughter is a guaranteed ticket to increased Joy. As we explore our organizations this week, keep an ear out for deep belly laughs. Where were they found? How can we encourage our team members, providers, patients, and guests to take part in innocent, childlike laughter?

A Doctor’s Touch

A forever favorite, Abraham Verghese’s 2011 TED Talk directly addresses the power a moment has in the physician-patient relationship. He poetically argues that in the midst of the greatest advancements in medicine – in times of robotic guided surgery and electronic medical systems – we have forgotten the critical ritual that is the physical examination: the actual examination of the human form using human hands. Verghese says, “we seem to have forgotten – as though, with the explosion of knowledge, the whole human genome mapped out at our feet, we are lulled into inattention, forgetting that the ritual is cathartic to the physician, necessary for the patient – forgetting that the ritual has meaning and a singular message to convey to the patient.” Watch the rest of Dr. Verghese’s TED talk to learn more about the importance of the human touch.

Dr. Verghese dives into just how important it is to honor the human form through physical examination – honor the human moment with human attention. While arguably a simple act, it’s a transformative one. How can we be sure to include the moment of human touch for all of our patients and guests?

No More Turning Away

Thirty years ago, Pink Floyd released a song completely devoted to the choices we have in each moment: to take action or to turn away. “On the Turning Away,” from their 1987 album, A Momentary Lapse of Reason, commemorates the autonomy and freedom we have to take hold of everything each moment has to offer. Written in response to societal problems that weren’t being addressed or faced by politicians in office at the time, the song encourages listeners to own each moment with Intention and to act out of compassion, not selfishness:

“No more turning away

From the weak and the weary

No more turning away

From the coldness inside

Just a world that we all must share

It’s not enough just to stand and stare

Is it only a dream that there’ll be

No more turning away?”

What are some ways in which we can own each moment? What situations (or solutions) might we be turning our backs on because of an inconvenience, a fear, or a perceived barrier? How might we overcome them?

The Heart of the Bear

Many of you have experienced this heartwarming ceremony celebrating just that: the heart. This make-your-own teddy bear boutique gives children the power to bring their custom furry friends to life through their “heart ceremony.” It is sure to bring a smile to the face of all visitors no matter their age. After their bear is selected and stuffed, customers are given a small, silky red heart — the final addition to the bear. Customers are asked to rub it on their head to give their bear wisdom, on their knees so they know they are needed, on their ears to make them good listeners, and to give it a kiss to fill the bear with love. This signature moment defines the entire Experience for the new bear owner and creates a loving, lasting memory forever associated with the bear.

What rituals or ceremonies can we create to give team members, providers, patients, and guests a chance to physically and emotionally invest themselves in our Experience? What tangible mementos might we provide to ensure that their Moments with our organizations are always remembered?

One Shining Moment

Perhaps the most recognizable and remembered song in sports is basketball’s “One Shining Moment.” After the NCAA basketball champion is crowned, the emotion-filled song is played to celebrate the many accomplishments of the young athletes. As it plays, highlights from the course of the tournament are played in montage.

The lyrics say it all:

“The ball is tipped

and there you are

you’re running for your life

you’re a shooting star

And all the years

no one knows

just how hard you worked

but now it shows…



As with many Moments of commemoration and celebration, “One Shining Moment” is memorable due to the high intensity Experience that comes with a win or a loss combined with the sensory Experience of a song. In what ways can we combine sensory Experience with one of the many Moments of high emotion that we see in our organizations?

What Is a Moment?

Enjoy this awe-inducing video by the team at RadioLab.

As so wonderfully exhibited by this short piece, defining Moments come in a countless number of forms. From blowing a dandelion to the first cut of a surgeon’s knife, we see that Moments can be deeply personal and often characterized and evoked by sensory Experiences: the sounds, tastes, smells, and feelings brought on by the joys and sorrows of LIVING and LOVING. Every moment is filled with the possibility and potential to be a defining moment in someone’s life.