Good Morning, Peyton!
Just as the sun goes down, but the sky is still light, it’s the magic time for Peyton Madden. Eleven-year-old Peyton is living with a rare skin disease, xeroderma pigmentosum, that prevents him from being in the sun. These 30 minutes or so of dusk are when Peyton can be outside just like any other kid — biking, running, and playing. In an effort to embrace his differences and bring Joy to Peyton and his family, his community and the National Organization for Rare Disorders came together one evening to celebrate his rare disorder. They turned night into day and hosted a surprise “Good Morning, Peyton” event. From a parade to a pool party and a pancake “breakfast,” hundreds of people came together to spread Joy and let Peyton enjoy social activities he is otherwise excluded from. The gigantic smile that bursts across his face as he realizes what has been created just for him will bring a huge smile to yours as well.
|This town created Joy for Peyton by empathizing with his challenges and celebrating his differences. In our own organizations, how might we tailor our Experience to show empathy and turn a challenge or constraint into Joy? How might we be more tuned in to the unique circumstances our patients and guests may be facing?|