Ever have one of those Experiences that was so awful you just had to dash off a complaint letter pointing out every last horrible detail? One of our favorite posts from Seth Godin, “The self-healing letter of complaint,” explores how, instead of vitriol, we can switch to positivity, view an Experience in a new light, and actually write a letter that not only makes ourselves feel better but may also effect positive change. No matter how negative an Experience we have with a brand or organization, when we change our lens and think of what went well and what could be better (instead of honing in on how absolutely awful each and every moment was), we show that we care. And, believe it or not, you actually improve your own mood writing about the good rather than the bad. Godin closes his post with a line that rings true in our lives, whether at home or at work: “we can change the stories we tell ourselves” to get more out of any Experience.