Tea time did not become a ritual just for an afternoon pick-me-up. In fact, the tea ceremony dates back to the 9th Century and is not focused on the consumption of tea at all; tea is for serving. It’s a symbol of hospitality and of creating a positive Experience for your guests. It is a simple and restrained ceremony designed to create harmony. Each movement is carefully considered from both the host’s and guest’s point of view. It is a time set aside to honor the past through tradition and celebrate the present through thoughtful human Connection.
There’s great reciprocity in the tea ceremony – and in the work done in health care. In the hospital or medical office, there is always the server of the tea (the provider) and the individual being served the tea (the patient, guest, or family member). Our organizations should be a symbol of our hospitality as well. We must ensure that the sole purpose of the Connections we make in our organizations is not driven purely by the desire to “fix” whatever is “broken” with our patients and guests. Instead, the goal should be to honor their past, be in the present, and ensure that they have the most positive experience possible.