Joy in Action at Vidant
Joy can be shared in so many different ways and our friends at Vidant Health are creating Joy across the entire system. From surprising team members with healthy farmers market treats, to tossing Joy Prompts from the Joy action kit to begin a nursing leadership meeting, to designing a new kind of Service Award Experience, team members are feeling the Joy in their work and that their Experience matters.
The Service Award Experience, in particular, was a great example of creating Joy by intentionally designing for it. Julie Kennedy-Oehlert, Vidant’s Chief Experience Officer shared, “We didn’t just stage a traditional ‘years of service’ Service Award Experience for a group of 500 team members and their spouses. We designed unique and special ways to make the Moments memorable.” Leaders greeted team members and spouses personally at the door. Team members wore badges proudly depicting the number of years they have served and as each tenured group was announced, the number one hit song from the year they started their work with Vidant was played. Joy was shining in the eyes of everyone there as the memorable Moments unfolded. “You know the energy is changing when a president who is often quite reserved gets on stage and authentically opens with ‘I love you guys.’”
|How might we intentionally design for Joy at an upcoming meeting? What little touches might make a big impact?|