WHY I’M HERE
Having spent my 20’s as a chronically ill patient, I Experienced health care at its very best and at times, its worst. I navigated those years with the support of my friends and family, but passed the days, weeks and months in the hospital with my providers, their team members, and fellow patients. Now, 30 years later, I can still feel the memory connected to the gratitude and to the disappointment. That’s the power of health care–the lasting impression a moment will make when you are at your most vulnerable. I use these memories, and especially the gratitude I feel for those who played a role in my ultimate wellness, to drive my work as an Experience Catalyst in The Experience Lab. Next to being a wife and mother, supporting and guiding the process of making health care better for those who have chosen it as a profession, and those who Experience it as a patient, is my greatest passion.
Since joining The Experience Lab, Hilary has served as Sonia’s Executive Assistant and lead orchestrator of client account management and relations.
WHERE SHE’S BEEN
Hilary began her career as a Program Manager for software and hardware technology companies in the Bay Area. Across 10 years at Xerox Corporation, Siemens Nixdorf and Be Here Corporation, she orchestrated growth in product development and delivery. Employing strong problem solving and process improvement expertise was perfect training for Hilary’s next role as a stay-at-home parent. While raising her daughter, Hilary volunteered in leadership positions on the boards of educational associations and foundations to improve the Experience and delivery of student education in Southern California.