Day: January 22, 2019

SPARK V03 – Allow Intention to Be Your Guide

Communicating, and LEADING with Intention is one of the most powerful ways to catalyze positive change on our teams and across our organizations.


Finding Happiness through Intentional Communication

“Unhappiness compounds…the solution is pretty simple: address the unhappiness.” This cut-to-the-chase advice comes from marketing guru, internet pioneer, entrepreneur, and best-selling author, Seth Godin. His blog inspires us to dig deep and think about true communication – air out the unhappiness.

“Unaddressed, it compounds into frustration. And frustration is the soul killer,” as Seth puts it, “the destroyer of worker and customer relationships, loyalty and progress.” The interesting thing is that just the act of acknowledging unhappiness is sometimes all it takes to improve it. But, you have to communicate! And, “true communication, actual Intention (and action) in digging deeper, is difficult work.” Don’t be like the waitress who by rote asks, “Is everything okay with your dinner?” but really has no Intention of finding out. Dig deeper. Find out if everything really is okay. It’s hard work, but it’s worth it. Read more of Seth’s wisdom on his blog.

When was the last time you really tried to unearth unhappiness? How might we listen better to improve communication?

Super High-Tech Bands Delight Carnival Cruise Guests

What it is: Carnival Cruise Lines’ “Ocean Medallions” are reimagining the guest Experience on Carnival Cruises. And people love it.

Two former Disney executives brought their expertise of high-tech personalization to Carnival with the use of wearables and an app to match. Aimed to serve as a real-time concierge, the “Ocean Medallions” allow passengers to travel effortlessly throughout the ship and serve as their room key, payment method, food and beverage ordering service, and perhaps most impressively, as a notification mechanism for team members to know who is watching live performances. Imagine watching a live show and the actors call out to your children by name! Their Intention? Not surprisingly, “to delight and surprise [their] guests.”

What it sparks: How might we use Carnival’s Intention to “surprise and delight” as a spark to innovate in our own industry or organizations?

Consider a specific element of the team member, provider, patient or guest Experience and use “surprise and delight” as your design tool and decision filter. What details – large or small – could be built in to provide unexpected joy?

How the Power of Intention Can Help You Learn Better

This insightful PBS piece reveals just how powerful listening and observing with Intention can be. When we root our listening and observing with a clear purpose, we create rich, remembered, meaningful experiences. We can’t just hear what our colleagues are saying, we must make meaning of it. We can’t just “see” our surroundings, we must approach what we’re seeing with purpose.